THE COVID-19 Guide


Respond includes those capabilities necessary to save lives, protect property and meet basic human needs. It is when an emergency event is imminent or immediately after it has occurred, as in the case with Covid-19 in many places around the world.

The respond phase is a reaction to the occurrence of a catastrophic disaster or emergency. The first step is to perform an immediate rapid assessment of the situation to determine lifesaving and life-sustaining needs. It is crucial to provide adequate response to the disaster or emergency. Respond is comprised of the coordination and management of resources including personnel, equipment and supplies, and measures taken to save lives.

The rapid situation assessment enables governments to prioritize and quickly initiate response activities by taking measures, allocating resources and requesting additional assistance if needed. In other words, respond involves putting preparedness plans into action.

Today’s respond activities in different regions implies that borders, beaches, pubs, mosques and churches are closed. Small and large events are all cancelled, and people are subject to an unprecedented isolation and even enforced quarantine. All at significant cost to taxpayers and the economy.

The changes imposed on the public change people’s habits and movement. The new travel patterns need to be monitored to add, or adjust, response activities such as healthcare dimensioning or advice the public of travel restrictions.

Access measures for the current situation and adapt as the situation evolves by monitoring public movement and how well the public apply to recommendations from the authorities.

With a tool like Xolaris REACT™, as part of the response process, health authorities can in a systematic way respond by:

  • Applying cellular intelligence and other information to lessen the effects or consequences of an incident.
  • Quickly providing targeted and continuously updated data to decision-makers.
  • Assessing measures to apply and raise effectiveness in a situation by monitoring public movement and how it changes based on health authorities’ recommendations and rules.
  • Delivering coordinated, prompt, reliable, and actionable information to ensure that panic and sense of insecurity does not increase. Communicate to the whole community or groups in different geographical areas. Consider sending localised messages in addition to nation-wide alerts as advised by EENA. When using SMS as a communication method, carefully crafted messages with trusted senders to secure authenticity and combat fraud is crucial.
  • Countering false information, rumours and disinformation by dispelling them with clear and coherent messages from trusted senders.
  • Sending messages using different languages when applicable.
  • Ensuring quarantines are kept and monitor that curfews are followed.
  • Alerting people about to travel into or out of a quarantine area.
  • Requesting volunteers to different tasks by communicating nationwide or to distinct narrow regions in need.

Tools supporting improved respond process will become a must for nations in handling the current pandemic and preparing for future crisis scenarios.

THE COVID-19 Guide


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Be ready to REACT™

Xolaris REACT™ is an analytics and communication platform engineered to help governments and health authorities combat spread of infectious diseases.